- Plantar Fasciitis
- Running
New Inserts
Something changes from my last order - trying to use these but not sure they are going to work out.
Customer Service |
Rated 2 out of 5
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Price Satisfaction |
Rated 2 out of 5
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Fit |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is Just Right and 2 is Runs Large
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Protalus
Hi Jennifer,
Thanks for sharing your experience. We looked into this and your previous order looks like it was for the T100 Generation 1, which is a discontinued model, and this order is for the M100, which is a thicker and wider model than the T100 Generation 1. If you continue to use the M100 and are feeling like they are too thick or wide, we do have a thinner T100 which is closer to the Gen 1 dimensions and support, and we would be happy to help with an exchange at: https://protalus.com/pages/returns
Best Regards,
Nick
Customer Service Team