I started training for my 3rd marathon in Aug 2017. I was in the best shape of my life: strong with only 18% body fat and was running faster than ever! I was determined to break 4 hours in this marathon. Then during a training run in early September, I hurt my foot somehow...
-Cynthia Phillips
I had my doubts but they really work and work well. I had ball of foot pain on one foot after wearing worn out running shoes. I first tried new running shoes with better cushioning and got some improvement but not much.
-Robert Olsen
35 years of motocross, rodeo, being an Ironworker, and coaching baseball has left me a little banged up... Last year in August I could barely walk... my knees hurt from the abuse and after 6 knee surgeries, I started compensating for the stiffness and that caused more back problems...
ReviewsRead reviews of Protalus products from real customersSuccess StoriesHear from the thousands of pain-free customersShare Your Story!Share your story of success!
When can I expect my Protalus insoles to arrive in mail?
Protalus strives to process orders as quickly as possible. Once you place your order, it will be shipped out the following business day. Any delay in the shipping process will be posted to our website. Typically, flat rate shipping is 5-7 business days, and priority shipping is 3-5 business days. All orders come with tracking numbers and are shipped via USPS from Portland, Oregon.
Do you offer international shipping?
Yes, Protalus ships to Canada, Japan, Australia, New Zealand, and the majority of Europe. Shipping costs are displayed at checkout when you choose international shipping.
What is the Protalus 90-Day Insole Guarantee?
We offer a 90-Day Insole Guarantee on all insoles ordered through Protalus.com, excluding Subscription orders. If you would like to return your Protalus insoles, please visit our Returns Page. If you prefer to ship them yourself please send them to '20750 SW 115th Ave Suite 190, Tualatin, OR 97062' with your order number or packing invoice. If you choose not to use our prepaid return label, we do not refund return shipping cost. After we have received your insoles, we will refund the original form of payment excluding any original shipping cost.
How long does it take to process a return?
Returns are processed within 7-15 business days from the time we receive your Protalus insoles. After we have received your insoles, we will refund the original form of payment.
What forms of payment do you accept?
We currently accept electronic forms of payment including Visa, MasterCard, Discover, American Express, Amazon and PayPal. Our website also accepts some forms of FSA and HSA cards, but is dependent on the card and insurance company.
Will my health insurance cover the cost of Protalus insoles?
Protalus insoles are accepted by FSAs and HSAs as Orthotic Devices, MCC 5976. Additionally, many insurance plans will cover the cost of Protalus insoles using billing codes L3040 RT and L3040 LT. When doing this, both codes must be used as one is for the right insole and one is for the left insole.
How can I track my shipment?
Once your order has been placed it will be added to a queue to be shipped. When the order is shipped, you will receive an email with a link to track your shipment. If you do not receive the email or have further questions, please reach out to our Customer Service Team and one of our local customer service representatives will be happy to assist.
Product Selection
Can Protalus insoles help support my high arches?
Yes, our M-series is designed with greater curvature and a deep heel cup to conform to high arches and guide the ankle joint into proper position.
Can Protalus insoles help with my flat feet?
Yes, Protalus insoles have been shown to benefit flat feet (overpronation), significantly more than other insole companies. 80% of the population suffers from some level of overpronation, and Protalus insoles correct this by aligning the ankle joint to a more neutral position. This helps maintain the integrity of your arches and alleviate discomfort.
How do I choose the model that is right for me?
When choosing a model, make sure to consider not only the needs of your feet, but the limitations of your footwear. The larger, more supportive models are fantastic for people who need maximum relief, but they may not fit in a shallow shoe (such as Vans, or Toms).
M-Series: Provides our highest level of support and alignment featuring our patented Tri-Planar Technology. With greater curvature and a deeper heel cup, this series is recommended for people with average or high arches who need more support. The M-series works best with wider, high volume shoes such as work boots, basketball shoes, and thicker running shoes.
T-Series: Thinner than the M-series, the T-series offers support and comfort in a lower-profile design. If you have flat feet and have never worn insoles before, we recommend starting here. This series offers relief in footwear that is too shallow for the M-series, while still implementing our Tri-Planar Technology.
ET-Series: This ultra-thin insole is designed to fit in narrower shoes without space for our full-size models, such as some dress shoes or flats. This slim-profile shape redistributes pressure around the foot, so you can feel as good as you look.
H-Series: Our H-75 adds support to every step, so you can wear fashionable footwear with comfort and confidence. This model is designed to conform to heels 2½ inches and above, however many customers have had success using this series in shorter heels as well.
What are the differences between the ELITE models and previous models?
The Protalus ELITE line of insoles is made of a more durable material (polyurethane) which can hold its shape and function for up to a year as opposed to our previous generation of insoles that need to be replaced every 4-6 months. We also updated the footbed contour for a more comfortable fit and reduced break-in period.
What does 100 or 75 mean in the model name?
The numbers refer to the length of the insoles. The M-100 and T-100 are full length insoles that extend to the end of your foot. The M-75 and T-75 are ¾ length insoles which stop at the ball of the foot but are otherwise identical to their full-length models.
Do I need full-length or ¾ length insoles?
Insole length is largely determined by the shoe you will be using your insole with. If the shoe has a removable insole, we recommend that you remove it, and replace it with a full-length model (such as the M-100 or T-100). If your insoles are not removable, the ¾ length models can be placed directly on top of the existing insole.
What type of shoes do Protalus insoles work with?
Protalus insoles work with a wide variety of footwear ranging from work boots to dress shoes. Our Insole Finder Tool can help you find which model is right for your shoes.
If my shoe is between sizes, should I purchase an insole smaller or larger than my shoe size?
We recommend ordering an insole a half size larger and trimming the insole accordingly (see Wear and Care section for trimming instructions).
Wear & Care
Can Protalus insoles be transferred from shoe to shoe?
Yes, Protalus insoles are transferable between same-sized shoes. We understand how hard it can be to walk through life with discomfort. If you wear Protalus insoles every day, consider investing in multiple pairs to save time and ensure you never forget to wear your insoles.
How do I clean my Protalus Insoles?
Use a damp soapy cloth or soak in water with a mild soap and then allow them to air dry. We do not recommend using an automatic washer and dryer to clean your Protalus insoles.
How long will my Protalus insoles last?
Although our insoles are made of the highest quality materials, over time, constant wear and heat will eventually compress them. Once compressed, you will no longer feel the original comfort or control in alignment. The Protalus ELITE line of insoles lasts up to 1 year. Other models should be replaced every 4-6 months. When performing higher impact activities, they may need to be replaced more frequently.
What can I do if my Protalus insoles make a squeaking sound?
New pairs of Protalus insoles will occasionally squeak while walking. This squeaking sound often goes away without treatment after the break-in period, however it can also be eliminated by applying a small amount of paraffin wax or baby powder to the bottom of the insole.
Can I trim my Protalus insoles?
Our insoles are designed true to size, and for most customers, trimming will not be necessary. In some cases, the toe of the insole may bunch up against the edge of the shoe and trimming the insole may help. We recommend tracing an outline of the stock insoles on the underside of the Protalus insole and cutting accordingly. Be sure to line up the heel and big toe of both insoles and err on the larger side, as you can always cut away more. When they are cut correctly, they will lay completely flat in your shoes without folding or lifting.
Are Protalus insoles made with any materials on the Prop 65 list, or with latex?
No, Protalus insoles are made in accordance with Proposition 65.
Why Protalus
What makes Protalus different?
Protalus was created as a solution to help you feel and perform better within your everyday life. Our team imagines, designs, and innovates with you in mind. We've established trust with others like you who experience foot, knee, hip, and back issues by focusing on the cause of the problem rather than the symptoms.
This is going to feel different from other things you've tried. This isn't a Band-Aid, but real relief. Whatever your journey, we're here to help get you back on your feet.
Protalus insoles improve comfort, performance, and mobility through alignment. Discomfort often occurs when structures of the body are subjected to forces they aren't designed to withstand. When your body is properly aligned, the force of each step is more evenly distributed throughout the kinetic chain, reducing pressure, inflammation, and strain on your body.
What is 'hindfoot alignment' and why is it important?
'Hindfoot' is the term used to refer to the heel, ankle, and surrounding connective tissues. When the ankle and heel are out of alignment, or rather your ankle moves inward or outward beyond a safe range of motion, the other structures in your body can be negatively affected. When a misalignment is present at the hindfoot, the foot and other weight-bearing joints such as the knees, hips, and even the back cannot distribute pressure properly and may fatigue faster, feel pain, or even be more susceptible to injury.
Subscriptions
How do I subscribe to Protalus?
Visit our Product Pages and follow the steps to choose amount and order frequency.
How do I adjust my subscription?
Login to your Protalus account. From there select “Manage Subscription” and follow the prompts to make your desired changes. If you have questions, please reach out to our Customer Service Team.
Can I add a discount code to my subscription?
Only a referral credit will apply to your subscription order, no other discounts will apply.
Wholesale
Do you sell wholesale?
Yes, Protalus has wholesale programs for sports facilities, health clinics, and retail stores. Protalus also is happy to set up a custom program for your company if you are purchasing for internal staff needs. Please send inquiries to our Wholesale Sales Team.
How do I become a Protalus retailer?
If you are interested in carrying Protalus at your location, please reach out to our Wholesale Sales Team and we will respond as soon as possible.
Where do I find a Protalus retailer near me?
For a list of all Protalus retailers, please visit our Retail Page.
We are so confident that you will love your insoles that we offer a full 90 day Love Them Or Your Money Back Guarantee. At any time during the first 90 days if you don’t love your new insoles, contact our Customer Service team for answers and solutions. If we cannot offer you a solution, we will accept the insoles back for a *full refund. Contact us directly for a return shipping label.
*Original shipping charges will not be refunded unless the return is a result of our error.
Try a pair Risk Free with our Money‑Back Guarantee
Free Exchanges
Does the size not fit you? No problem - we will happily exchange them. For up to 90 days after your initial purchase we exchange our product for a different size.
Free Returns
No matter how much you have used our insoles we will refund your full money at any time within 90 days from your purchase with no restocking fee.
90-day Money-Back Guarantee not applicable to Subscription orders.
The difference lies in our patented TRI-Planar technology. Other insole companies place a stump under the arch and call it support. Our insoles focus on the cause of the problem rather than the symptoms, designed to help your body maintain a neutral ankle joint position, while still allowing full ranges of healthy movement. Proper joint alignment improves movement efficiency, reduces fatigue, and prevents injury to help you do what you love.
The bones of the ankle and heel are most stable when they are positioned in alignment. If they shift away from a center alignment, they become less stable.
Imagine pressure being placed on those unstable structures over and over again while you walk, run, or work.
That is where the injuries can take place.
Injuries can present as chronic pain in the foot, knees, hips, and back. They may also include acute injuries such as an ankle sprain.
Keeping your hindfoot in alignment allows not only your bones but also the surrounding muscles, tendons, and ligaments to properly handle the pressure placed on them from your feet through your back.
As you walk and move, your kinetic energy moves from your feet up through your body.
This energy can be seen when walking in sand. Sand kicks up behind you with each step. It is moved by the energy created when you move your foot.
Fatigued muscles don't pass as much of that energy onto the next structure. That is why walking in sand is tiring; energy is being lost and your muscles become fatigued.
An aligned kinetic chain allows the highest quantity of energy to be transferred up through your body, giving you more power and helping you feel less tired.
The body is designed to distribute pressure so that your muscles can primarily be concerned with movement.
When the skeletal system becomes misaligned, especially at the joint between the heel and ankle, pressure is no longer distributed across the structures that are most able to deal with it.
Instead, other structures, such as the ligaments in the knees, hips, and ankles, must take on the job and that can lead them to become fatigued, sore, or injured.
Protalus insoles correct the misalignment so you can avoid fatique and injury.
Protalus.com is powered by Shopify which is certified Level 1 PCI DSS compliant.
What is PCI DSS?
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. If you want to sell online and accept payments from Visa, Mastercard, American Express, or Discover, your software and hosting needs to be PCI compliant.
Is Protalus.com covered by Shopify's security measures?
Yes, as a Shopify store, Protalus.com's transactions all run through the Shopify secure checkout system.
Effective for purchases made after 7/1/2023: If your insoles fail due to imperfections in the materials that go into the insoles or failure of those materials to perform due to compression or lack of fidelity to the original shape prior to 1 year from your purchase date, Protalus will replace the insoles for free. In the event that your insoles are no longer available due to a discontinuance of that model, Protalus will replace the insoles with a similar pair of equal value. Please note that all claims require proof of purchase and the original insoles to be shipped back to Protalus in Tualatin, Oregon and all claims must be approved by the Protalus customer service team prior to honoring this guarantee. customerservice@protalus.com. Limit one replacement per original purchase.
“I love them. Before discovering these Protalus inserts I’d experience severe knee pain. With wearing Protalus inserts in every pair of shoes I own I no longer have any knee pain. I don’t wear shoes without them.” -Donald E.L.
